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Frequently Asked Questions
about Institutional Subscriptions
- My institution has a subscription to Neurology and access to
Neurology Online, but I'm not able to see the full text of articles. I'm
prompted for a username and password. Why is this happening?
Institutional subscribers receive password-controlled access at one workstation as part of their print subscription. Ask your librarian or site administrator to supply the log-in information that should allow you to view full text. If you are still unable to log in successfully, it may be that your institution's online subscription has not yet been activated. Your librarian or site administrator can register online to establish access for you.
Institutions also have the option to take a site license, which provides access throughout the campus or facility by IP address without the need for a username and password. When you are unable to log in, it may be that your institution has not yet completed the site license registration to activate the subscription. Alternatively, the person who activated the online subscription for your institution did not enter all the needed IP addresses, or does not realize that some subnets at your institution are routed through a proxy server. Please note that these problems cannot be managed through the online registration process described above.
What should I do?
Send us Feedback so we can begin to diagnose the problem. Also, talk to your librarian or site administrator and let them know you are having trouble.
- My library subscribes to Neurology in print and I can't get access to it online. Why?
Your institution has not yet activated their online subscription. All subscribers to the print journal also receive access to Neurology Online. Notify your library that you would like access and encourage your librarian or site administrator to activate the online subscription.
- Who from my institution can access Neurology Online?
An institutional subscription includes password access from one workstation to the full text of Neurology Online. Anyone who has library privileges can view the journal in full text at the designated workstation.
If your institution has a site license, any user connecting from an authorized computer on your institutional network will be allowed access to Neurology Online.
- With an institutional site license, who at the campus or facility may access Neurology Online?
For the most part, a site license authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each campus or office is considered a different site. For organizations within the same city that are administered independently, each campus or office is considered a different site.
For example, each campus in the State University of New York system is considered a different site, and each branch or office of Upjohn Laboratories is considered a different site.
- How does an institutional site license work?
When someone attempts to use Neurology Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the user will be able to use all those services enabled for institutional readers.
If users want to access Neurology Online from computers that are not part of the institutional network (e.g., through dial-in or telnet through a commercial Internet service provider), they can do so only through a personal member or non-member subscription.
- What subscription packages are available?
- Individual Member and Non-Member Subscribers have access to:
- Tables of contents,
abstracts, full-text searching, full-text display, PDFs, links to Medline, future tables of contents, and password access to Neurology Online from any computer connected to the Internet.
- Institutional Subscribers have access to:
- Tables of contents, abstracts, full-text searching, full-text
display, PDFs, links to Medline, and future tables of
contents. Access is limited to a single workstation or to computers
within a particular set of internet IP addresses (see Question 3 above).
- How can I tell if my institution subscribes to Neurology Online?
If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text display, PDFs, Medline links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.
If your institution has not subscribed, or if you wish to take advantage of the universal access available to individual subscribers, you can choose to access Neurology Online with a member or non-member subscription.
- Can my institution subscribe only to the electronic version?
No, at the present time, the electronic version is provided to subscribers of the print version of Neurology as an added benefit.
- Will we still be able to get the print journal? And for how long?
Yes, individuals and institutions will continue to be able to receive the print version of Neurology. At a future date, the print and electronic versions may be available as separate subscriptions.
- If our Neurology subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?
Yes, when you are a subscriber, you have access to all years of the Neurology Online database.
- How can I access Neurology Online if I am not an AAN member and don't have access through an institutional subscription?
You may subscribe to Neurology as a non-member or you may wish to apply for membership in the American Academy of Neurology. Without a subscription, you have access to the table of contents, abstracts, and full-text searching (but not viewing) at no charge and without having to register. For information about subscribing as a member or non-member, click here.
- Who from my institution can access Neurology Online?
Still have questions?
- For further information about the AAN and becoming a member, please contact:
Membership Services
American Academy of Neurology
1080 Montreal Avenue
St. Paul, MN 55116Tel: (651) 695-1940
Fax: (651) 695-2791
membership{at}aan.com - Office hours are 8:30 am to 4:30 pm CST.
- To obtain rates and place a subscription order via the Publisher, click here or contact us as follows:
US & Canada
Lippincott Williams & Wilkins
PO Box 1600
Hagerstown, MD 21741-1600Tel: 1-866-489-0443 or (301) 223-2300
Fax: (301) 223-2398
e-mail: orders{at}lww.comEurope
Lippincott Williams & Wilkins, Ltd.
c/o Plymbridge Distributors
Estover Road
Plymouth PL6 7PY
United KingdomTel: 44-1852-202301
Fax: 44-1752-202331
e-mail: plym{at}plym.eunet.co.ukJapan
LWW Igaku Shoin Ltd.
3-23-14 Hongo, Bunkyo-ku
Tokyo 113-0033, JapanTel: 81-3-5689-5400
Fax: 81-3-5689-5400
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